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Documentation For SiteWatch™ Version 5.0 

• SiteWatch™ 5.0 Situational Awareness Software Administration Guide
• SiteWatch™ 5.0 Situational Awareness Software Quick Start Guide
• SiteWatch™ 5.0 Situational Awareness Software User Guide
• SiteWatch™ 5.0 Situational Awareness Export Viewer User Guide
• SiteWatch™ 5.0 Situational Awareness IPVS Design Guide
• SiteWatch™ 5.0 Axis Guide
• SiteWatch™ 5.0 Vivotek Guide
• SiteWatch™ 5.0 Generic IP Camera Guide
• e-Watch® Situational Awareness System Product Overview
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-103
• e-Watch® Diagnostic Package User Guide

Documentation For SiteWatch™ Version 4.0 

• SiteWatch™ 4.0 Situational Awareness Software Administration Guide
• SiteWatch™ 4.0 Situational Awareness Software Quick Start Guide
• SiteWatch™ 4.0 Situational Awareness Software User Guide
• SiteWatch™ 4.0 Situational Awareness Export Viewer User Guide
• SiteWatch™ 4.0 Situational Awareness IPVS Design Guide
• SiteWatch™ 4.0 Axis Guide
• e-Watch® Situational Awareness System Product Overview
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-103
• e-Watch® Diagnostic Package User Guide

Documentation For SiteWatch™ Version 3.1 

• SiteWatch™ 3.1 Situational Awareness Software Administration Guide
• SiteWatch™ 3.1 Situational Awareness Software Quick Start Guide
• SiteWatch™ 3.1 Situational Awareness Software User Guide
• SiteWatch™ 3.1 Situational Awareness Export Viewer User Guide
• SiteWatch™ 3.1 Situational Awareness IPVS Design Guide
• SiteWatch™ 3.1 Axis Guide
• e-Watch® Situational Awareness System Product Overview
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-103
• e-Watch® Diagnostic Package User Guide

Documentation For SiteWatch™ Version 3.0 

• SiteWatch™ 3.0 Situational Awareness Software Administration Guide
• SiteWatch™ 3.0 Situational Awareness Software Quick Start Guide
• SiteWatch™ 3.0 Situational Awareness Software User Guide
• SiteWatch™ 3.0 Situational Awareness IPVS Design Guide
• e-Watch® Situational Awareness System Product Overview
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-103
• e-Watch® Diagnostic Package User Guide

Documentation For SiteWatch™ Version 2.6 

• SiteWatch™ 2.6 Situational Awareness Software Administration Guide
• SiteWatch™ 2.6 Situational Awareness Software Quick Start Guide
• SiteWatch™ 2.6 Situational Awareness Software User Guide
• SiteWatch™ 2.6 Situational Awareness IPVS Design Guide
• e-Watch® Situational Awareness System Product Overview
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-103
• e-Watch® Diagnostic Package User Guide

Documentation For SiteWatch™ Version 2.4 

• SiteWatch™ 2.4 Situational Awareness Software Administration Guide
• SiteWatch™ 2.4 Situational Awareness Software Quick Start Guide
• SiteWatch™ 2.4 Situational Awareness Software User Guide
• e-Watch® Portable Surveillance Kit: Getting Started Guide PSK-101
• e-Watch® Diagnostic Package User Guide

Knowledge Base

• Advanced Performance Settings
• Bandwidth Requirements
• BindException Issue
• Blocking Wireless Multicast At The Access Point
• Camera and Encoder Firmware Update Procedure
• Changing Servers
• Choppy Video
• Configuring Automatic Logon In Windows 2000 and Windows XP
• Configuring Internet Information Services
• Configuring SiteWatch For e-Mail Error Notification
• Configuring Java In Internet Explorer
• Configuring The Windows XP Firewall
• Disabling Balloon Tips In Windows XP
• DualHead TCP Issue
• FTP Problems With Windows XP
• Installing SiteWatch From A Network Share
• Meaning of Camera and Encoder LEDs
• Memory Errors
• Modem Hardware Acceleration Issue
• Multicast Flooding Issue
• Multicast Video Diagnostics using Microsoft Windows Media Player
• Network Setup Recommendations
• OPT-205 Inverted Bracket for Cameras
• Replacing Bad Tape
• Replacing Cameras
• SiteWatch Update Procedure
• Stack Overflow Issue
• Stream Type Issue
• Switching a CAM or ENC To Legacy PoE
• Testing Switches For Multicast Routing
• Unicast Mode
• Using Network Storage For Archiving
• Video Display Problems
• ViewWatch Fails To Load

Data Sheets

• CAM-3XX e-Watch Camera
• CAM-301 PoE Daylight Camera
• CAM-301-5 PoE Mini Dome Daylight Camera
• CAM-301-Q PoE Half Dome Daylight Camera
• CAM-302 PoE Day/Night Camera
• CAM-302-5 PoE Mini Dome Day/Night Camera
• CAM-302-Q PoE Half Dome Day/Night Camera
• CAM-303 Entry-Level Camera
• CAM-311 24VAC Daylight Camera
• CAM-311-Q Half Dome Daylight Camera
• CAM-312 24VAC Day/Night Camera
• CAM-312-E 24VAC Outdoor Day/Night Camera
• CAM-312-Q Half Dome Day/Night Camera
• CAM-313 Entry-Level Camera
• CAM-313-E Outdoor Camera
• CAM-321 Fiber Multimode SC Day Camera
• CAM-322 Fiber Multimode SC Day/Night Camera
• CAM-323 Fiber Multimode SC CS-Mount Camera
• CAM-331 Fiber Singlemode SC Day Camera
• CAM-332 Fiber Singlemode SC Day/Night Camera
• CAM-333 Fiber Singlemode SC CS-Mount Camera
• CAM-341 24VAC Daylight Wireless Camera
• CAM-342 24VAC Indoor Wireless Camera
• CAM-342-E 24VAC Wireless Outdoor Day/Night Camera
• CAM-343 Entry-Level Wireless Camera
• CAM-351 Fiber Singlemode MTRJ Day Camera
• CAM-352 Fiber Singlemode MTRJ Day/Night Camera
• CAM-353 Fiber Singlemode MTRJ CS-Mount Camera
• DOM-124 Family of Cameras
• ENC-3XX e-Watch Encoder
• ENC-300 Encoder
• ENC-310 Encoder
• ENC-340 Wireless Encoder
• ENC-340-E Outdoor Wireless Encoder
• ENC-440 Outdoor Wireless Encoder
• HDMS-Heavy Duty Mounting System
• HDW-200 PanaVise Dual Option Mount
• HDW-206 Outdoor Wall Mount with Swivel Head
• HDW-207 Pole Mount
• HDW-208 Heavy Duty Wall Mount
• HDW-209 Adjustable Head For HDW-208
• HDW-210 Wall Mount
• HDW-213 Heavy Duty Wall Mount
• HDW-214 Mount Adapter For HDW-209
• HDW-215 Pole Mount Adapter For HDW-208
• HDW-216 Support Strut For HDW-208
• HDW-217 Pole Mount Adapter For HDW-216
• HDW-218 Corner Mount Adapter
• HDW-219 Corner Mount Adapter
• HDW-301 Parapet, Wall Mount For Pendant Cameras
• HDW-302 Pole Mount For Use With Pendant Cameras
• HDW-302-A Pole Mount Adapter For HDW-302
• HDW-304 Pendant Camera Wall Mount
• KIT-303 Indoor Pan Tilt unit
• KIT-304 Outdoor Pan/Tilt Kit
• PWR-201 12 Watt Single Output Regulated Power Supply
• PWR-202 24VAC for -E outdoor camera enclosures
• PWR-210 Outdoor Power Supply
• PWR-211 Outdoor Power Supply

Installation Guides

• Installation Guide for 24V CAM to KIT-304 Wiring
• Installation Guide for CAM-3XX e-Watch Camera
• Installation Guide for CAM-301-5 Mini Dome Daylight Camera
• Installation Guide for CAM-301-Q Half Dome Daylight Camera
• Installation Guide for CAM-302-5 Mini Dome Day/Night Camera
• Installation Guide for CAM-302-Q Half Dome Day/Night Camera
• Installation Guide for CAM-31X, CAM-34X Day/Night Camera
• Installation Guide for CAM-311-Q Half Dome Daylight Camera
• Installation Guide for CAM-312-E Outdoor Day/Night Camera
• Installation Guide for CAM-312-Q Half Dome Day/Night Camera
• Installation Guide for CAM-313-E Outdoor Day/Night Camera
• Installation Guide for CAM-32X, CAM-33X, CAM-35X Fiber Camera
• Installation Guide for CAM-322-E, CAM-332-E, CAM-352-E Outdoor Day/Night Fiber Camera
• Installation Guide for CAM-342-E Wireless Outdoor Day/Night Camera
• Installation Guide for DOM-1XX Dome Camera Encoder
• Installation Guide for ENC-212 Pelco Spectra II/III Encoder
• Installation Guide for ENC-310-E Outdoor Encoder
• Installation Guide for ENC-440 Wireless Outdoor Encoder
• Installation Guide for KIT-301 Indoor Pan/Tilt Kit
• Installation Guide for KIT-302 Outdoor Pan/Tilt Kit
• Installation Guide for KIT-303 Indoor Pan/Tilt Kit
• Installation Guide for KIT-304 Outdoor Pan/Tilt Kit
• Installation Guide for OPT-212 Dome Camera Encoder
• Installation Guide for OPT-304 Trigger Card
• Installation Guide for OPT-305 Audio Card

Technical Issues

• I get an AdoException error
• I cannot install the filters
• I can view stored video on the server, but I cannot view it on my station.
• "Connection Refused" error while trying to connect to server from the Diagnostic Package.
• Jumpy Video, Negotiate Error on Dell Switch
• The video is distorted
• Cannot find filter server error
• Server Fails With InvocationTargetException
• Stored images gone after one day
• I get errors when I logon
• All cameras lost IP address
• How do I use a NAS (Network Attached Storage) to store images?
• Only red and yellow lights are on
• Image delete not working
• None of the lights on the camera turn on
• New camera does not show up in ViewWatch new camera list
• I can connect to the camera but cannot see video
• When I try to logon the page stops loading
• I get a server did not respond error
• The e-Watch service does not start automatically
• I get a Type Mismatch Error
• System does not logon
• I get an unsatisfied link error or no class definition found error
• Video anomalies
• A wireless camera is not working correctly
• SiteWatch 3.0 Service Pack 1 upgrade issue
• I do not see all of the cameras on the map after loading a site
• Pan Right and Pan Left are reversed on cameras with an Option 12 pan/tilt card
• Report setup may fail with script error
• After SiteWatch 3.0 PSK install, service fails with "cannot find the input table or query 'audioQuery'"
• The HASP security device driver was not installed during SiteWatch installation
• Error "(8007007E) The specified module could not be found"
• RemoteServerDatabase connect may fail with NullPointerException
• A magnetic tape or image export operation stopped before processing all of the files
• The Camera Configuration Utility erroneously renames cameras
• ViewWatch fails to load after installing Microsoft Internet Explorer update 912945
• My camera does not work when connected to a Cisco Catalyst 3550 Series Inline Power Switch
• While replacing a camera, an unwanted New Camera is created
• The Verify Filter or Define Events window does not open correctly
• ViewWatch fails to load after installing Microsoft update 922760 or 925454
• Automatic camera firmware download fails after SiteWatch 3.1 installation
• ViewWatch video panes are black after installing SiteWatch 3.1
• The Internet Explorer Image Toolbar Does Not Appear When Using Microsoft Internet Explorer Version 7
• Pelco pan/tilt hints may appear at the wrong location in the camera controls window
• SiteWatch server has high CPU usage after installing SiteWatch 3.1
• Known SiteWatch Version 4 issues with Microsoft Vista, Windows Server 2008 and Windows 7
• Known SiteWatch Version 5 issues with Microsoft Vista, Windows Server 2008 and Windows 7
• Cannot successfully connect to an Axis camera
• "New" and "Save As" buttons do not work in the Permissions dialog
• Pelco pan/tilt cameras may move unexpectedly
• I installed a new camera but the camera controls do not work
• Camera controls do not operate correctly with new cameras
• ViewWatch version 4.0 may crash when showing 16 video panes
• Axis 209MFD does not archive images
• e-Watch service may stop with .NET IO error
• MPEG-4 Video Is Not Visible In The e-Watch Camera Configuration Utility
• The Alert Sound Is Not Audible In Popup Alert Windows
• Video In Panes Containing Zones Is Black
• ViewWatch Station CPU Utilization Is High After Upgrade To SiteWatch Version 5

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