Frequently Asked Questions

Why am I not getting notification e-mails from the server when it throws an error?


Answer:

  • There is no valid e-mail address in the "SupportEmail" registry setting in the SiteWatch™ server application.
  • There is no valid e-mail address in the "AlertFromEmailAddress" registry setting in the SiteWatch™ server application.
  • There is no SMTP service running
  • There is something keeping the e-mail from routing across the network. Look at the bad e-mail folder (typically c:\inetpub\mailroot\badmail) and turn on SMTP logging. The log files are typically written to the folder c:\windows\system32\logfiles\smtpsvc1. This may give some indication of what is happening.

 

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