e-Watch® Surveillance Products - FAQ

Frequently Asked Questions

What do I need to know about camera and lens specifications?
How do I configure Internet Explorer to use Java?
How much disk and tape capacity will I need to store the e-Watch® images?
Why am I not getting notification e-mails from the server when it throws an error?
How much estimated network traffic should I expect while using an e-Watch® camera?
What does my site and network need to support an e-Watch® system?
What installation and support services does e-Watch® offer?
What troubleshooting tools are available?
When I look at my Application Log, why do I see unicast streams being initiated?
How can I fix incorrect video display size and aspect ratio?
What is Multicast and how does it work?
I have upgraded my SiteWatch™ software. Why can I not logon to ViewWatch™ ?
Can you provide any guidance as to how we should protect our outdoor cameras and encoders from electrical surges?
What firmware and tool versions run with which versions of SiteWatch™ server software?
How do I know what e-Watch service version I am using?
Can I install SiteWatch™ from a network share?

Technical Issues have been moved to the Documentation page

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